We recommend copying and pasting the scanner ID from the Navigate360 ID Scanner app to Visitor Management for best results.Īfter you have made any changes to the Navigate360 ID Scanner app, click Settings->Save Settings. Note: it may take several seconds for the scanner to populate on the page in a purple box. Enter the Scanner ID and a nickname for the scanner. The Scanner ID should automatically fill in when the scanner is plugged in properly and enabled, but it can also be found on the bottom of the physical scanner.Īlso, make sure that your scanner is assigned to the building you are logged into by checking the Device Settings->ID Scanning Method. If you do not know your district or building ID, go to Device Settings from the Visitor Management app, click ID Scanning Method, and when CR5400 is selected, and scroll down until you see the yellow line that includes the district and building IDs. If the scanner is not working, please open the Navigate360 ID Scanner App and ensure that the correct District ID and Building ID is inputted into the app. Settings on the Navigate360 ID Scanner App: This app should have a shortcut available on the Desktop. Launch the Navigate360 ID Scanner app again, and make sure it says READER_ENABLED on the bottom left corner of the screen.Plug the scanner back in and wait until the light turns solid blue.Close the Navigate360 ID Scanner Application. These steps must be completed to ensure that resetting the scanner works properly:
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